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Terms of Use

Last updated: June 2025  |  Direct Drive (Pty) Ltd  |  Cape Town, South Africa

1. Acceptance of Terms

By accessing or using the Direct Drive website (www.directdrive.co.za) or by booking any of our transport services, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.

Direct Drive reserves the right to update these Terms of Use at any time without prior notice. Your continued use of the website or services after any changes constitutes your acceptance of the revised terms.

2. About Direct Drive

Direct Drive is a privately owned transport and chauffeur service company registered and operating in Cape Town, South Africa. We provide airport transfers, point-to-point shuttle services, staff transport, professional chauffeur services, event transport, and private guided tours throughout the Western Cape.

Contact us at: info@directdrive.co.za | Tel: +27 21 518 0358 (office hours) | +27 74 771 1228 (24 hours)

3. Booking & Reservations

3.1 How to Book

Bookings may be made via our website contact form, by telephone, by email, or via WhatsApp. A booking is only confirmed upon receipt of a written confirmation from Direct Drive.

3.2 Booking Confirmation

It is the client's responsibility to verify all booking details (date, time, pick-up address, destination, number of passengers, and flight details where applicable) upon receipt of the booking confirmation. Any errors must be reported to us immediately.

3.3 Flight Monitoring

For airport transfers, Direct Drive monitors flight arrival times and adjusts driver dispatch accordingly at no additional cost to the client. We request that clients provide their flight number at the time of booking.

4. Pricing & Payment

4.1 Fixed Rates

All Direct Drive rates are fixed and agreed upon at the time of booking. No additional charges will be applied unless the client requests changes to the itinerary, adds significant waiting time beyond the agreed allowance, or incurs third-party costs (such as toll fees or parking) not included in the original quote.

4.2 Waiting Time

Airport pick-ups include a complimentary waiting period of 60 minutes after the confirmed landing time. For all other transfers, a complimentary 15-minute waiting period applies. Waiting time beyond these allowances may be charged at the prevailing hourly rate.

4.3 Payment Terms

Payment may be made by EFT, cash, or any other method confirmed in writing by Direct Drive. Corporate account clients may be subject to separate payment terms as agreed in their service agreement.

5. Cancellations & Amendments

5.1 Client Cancellations

• Cancellations made more than 24 hours before the scheduled pick-up time: No charge.
• Cancellations made between 12 and 24 hours before the scheduled pick-up time: 50% of the agreed fare.
• Cancellations made less than 12 hours before, or no-shows: 100% of the agreed fare.

5.2 Amendments

Amendments to bookings must be communicated as early as possible. Direct Drive will make every effort to accommodate changes, subject to vehicle and driver availability. Amendments that result in a higher fare may require payment of the difference.

5.3 Direct Drive Cancellations

In the unlikely event that Direct Drive is unable to fulfil a confirmed booking due to circumstances beyond our control (force majeure, vehicle breakdown, etc.), we will provide reasonable advance notice and offer a full refund or alternative arrangements. Direct Drive's liability in such cases is limited to the fare paid.

6. Passenger Conduct

Passengers are expected to behave in a safe, lawful, and respectful manner towards our drivers and vehicles. Direct Drive reserves the right to terminate a journey without refund if a passenger:

• Behaves in an abusive, threatening, or disorderly manner;
• Is found to be in possession of or using illegal substances;
• Causes or threatens to cause damage to the vehicle or injury to the driver;
• Refuses to comply with reasonable requests from the driver.

Smoking, vaping, and the consumption of alcohol are not permitted in any Direct Drive vehicle without prior written consent.

7. Luggage & Lost Property

Clients are responsible for their own luggage and personal belongings. Direct Drive accepts no liability for loss or damage to luggage or personal items during transit. Any items left in a vehicle will be held for a period of 30 days, after which they may be donated or disposed of. To enquire about lost property, contact us at info@directdrive.co.za.

8. Liability

Direct Drive maintains appropriate vehicle insurance as required by South African law. Our liability to clients is limited to direct losses arising from our proven negligence and shall not, in any circumstances, exceed the value of the fare paid for the journey in question.

Direct Drive accepts no liability for indirect or consequential losses, including but not limited to missed flights, missed connections, missed meetings, or losses arising from delays caused by traffic, weather, or other circumstances beyond our reasonable control.

9. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Direct Drive or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without the prior written consent of Direct Drive.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from the use of our services or this website shall be subject to the jurisdiction of the courts of South Africa.

11. Contact

If you have any questions regarding these Terms of Use, please contact us at info@directdrive.co.za or on +27 21 518 0358.

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Privacy Policy

Last updated: June 2025  |  Direct Drive (Pty) Ltd  |  Cape Town, South Africa

1. Introduction

Direct Drive ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.directdrive.co.za) or our transport services, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you make a booking or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Pick-up and destination addresses
• Travel dates and times
• Flight information (for airport transfers)
• Number of passengers
• Special requirements or preferences
• Payment information (processed securely; we do not store full card details)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

This information is used in aggregate form to improve the website experience and does not personally identify you.

3. How We Use Your Information

We use your personal information to:

• Process and confirm your transport bookings
• Communicate booking details, confirmations, and updates
• Provide customer support and respond to enquiries
• Monitor flight arrivals and coordinate driver dispatch
• Process payments and issue invoices
• Improve our services and website
• Send service-related communications (with your consent)
• Comply with our legal obligations

We will not use your information for any purpose beyond what is described in this policy without your prior consent.

4. Marketing Communications

We may, from time to time, send you information about our services, promotions, or updates. You may opt out of marketing communications at any time by contacting us at info@directdrive.co.za or by following the unsubscribe instructions in any communication we send you. Opting out of marketing communications will not affect your ability to receive service-related communications.

5. Sharing of Information

Direct Drive does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service delivery: With drivers or operational partners as strictly necessary to fulfil your booking.
• Legal requirements: When required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

Any third parties who process personal information on our behalf are required to maintain appropriate confidentiality and security standards.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include secure website hosting, access controls, and staff training on data protection.

While we take all reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to keep your communication with us through secure channels.

7. Retention of Information

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, including to maintain booking records, meet our legal and tax obligations, and resolve any disputes. When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have the right to:

• Be informed about the collection and use of your personal information
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to the processing of your personal information in certain circumstances
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact our Information Officer at info@directdrive.co.za.

9. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website. You may configure your browser to refuse cookies; however, doing so may limit certain features of the website. We do not use cookies to collect or store personal information without your knowledge.

10. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to remove the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

13. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: info@directdrive.co.za
• Phone (Office): +27 21 518 0358
• Phone (24hr): +27 74 771 1228

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa: www.inforegulator.org.za